Privacy Policy
RentRise.au is built to collect as little personal information as possible. This policy explains what we collect, why, who helps us process it, and the choices you have.
In short: the dates and rent amounts you enter into our checkers are processed only in your browser and are never sent to us. We don't use cookies, advertising or tracking across websites, and we never sell personal information. We only receive personal information if you choose to contact us.
1. About this policy
This policy applies to the website at rentrise.au ("RentRise", "we", "us"). We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). "Personal information" means information that identifies you or could reasonably identify you.
2. Information you enter into our tools
Our rent increase checkers ask for details such as dates, lease type and rent amounts. These calculations run entirely in your web browser. The information is not transmitted to us or to anyone else, and it is not stored after you close or leave the page.
The checkers don't ask for your name, address or other identifying details, and you should not need to enter any.
3. Information you send us
If you use our contact form or email us, we receive:
- your email address
- your name, if you choose to give it
- the topic and content of your message
- the page of our site you sent the form from
We use this information only to read and reply to your message, and to correct or improve the information on our site. We don't add you to a mailing list or use your details for marketing.
To stop spam, the contact form uses hCaptcha, a service run by Intuition Machines, Inc. When you start using the form, hCaptcha collects information about your device and how you interact with the page to check that you're a real person. It handles that information under its own privacy policy.
Please don't include sensitive information in your message, such as health details, financial account numbers or identity documents. We can't give legal advice about individual tenancies.
4. Website analytics
We use Cloudflare Web Analytics to understand how many people visit and which pages are useful. It records aggregate information such as pages viewed, the referring website, browser type, device type and approximate country. It doesn't use cookies, doesn't build a profile of you, and doesn't track you across other websites. We only see totals, not individual visitors.
5. Hosting and security
Our site is hosted on Cloudflare's network. Like any web host, Cloudflare processes technical information such as your IP address and browser details when it delivers pages to you, and uses it to protect the site from attacks and abuse.
We host our own fonts and don't load advertising or social media widgets. The only third-party script is hCaptcha, which loads only when you start filling in the contact form (see below).
6. Cookies
RentRise doesn't set cookies. Cloudflare may set a strictly necessary security cookie in limited situations, for example to tell genuine visitors from automated attacks. If you use the contact form, hCaptcha may use cookies or similar technology to check that you're a real person. None of these are used by us for tracking or advertising.
7. How we use and share information
We never sell, rent or trade personal information. We only share it with the service providers below, who process it on our behalf to run the site, or where the law requires it.
| Provider | What it does for us | Information involved |
|---|---|---|
| Cloudflare, Inc. | Website hosting, security, analytics and email forwarding | Technical visit data; emails sent to our address |
| Web3Forms | Delivers contact form messages to our inbox | What you enter in the contact form |
| Intuition Machines, Inc. (hCaptcha) | Blocks spam on the contact form | Device and interaction data when you use the form |
| Google LLC (Gmail) | Our email inbox | Messages and emails you send us |
Each provider handles information under its own privacy policy and security practices.
8. Overseas processing
Our service providers operate globally, so information you send us may be processed or stored outside Australia, including in the United States. We choose providers with established security practices and share only what is needed to provide the service.
9. Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include:
- encrypting all connections to our site with HTTPS
- security headers that restrict what the site can load and block it from being embedded elsewhere
- two-factor authentication on the accounts we use to run the site
- limiting access to messages to the people who run RentRise
We keep messages only as long as we need them to respond and to keep a record of corrections, and delete them within 12 months. No method of transmission or storage is completely secure, but we work to keep the information we hold to a minimum.
10. Your rights and complaints
You can ask to access the personal information we hold about you, ask us to correct it, or ask us to delete your messages. Contact us and we'll respond within 30 days.
If you have a concern about how we've handled your information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this policy when our site or the services we use change. We'll post the updated version on this page with a new effective date.
12. Contact us
For privacy questions or requests, email hello@rentrise.au or use our contact page.